Instant support hotline

Premium hotline service for instant support

  • Dedicated service line for urgent field requests

  • Extended support desk availability to further reduce response times and downtime

  • Additional premium service to Priority Treatment and Express premium services

Your challenge

When process instrumentation problems occur in critical applications, response time is crucial to minimise downtime. For customers who rely heavily on these key instruments, resolving issues quickly is critical to minimising disruption and maintaining seamless operations.

Our service

At KROHNE, we understand the urgency and gravity of such situations. We recognize that downtime can be costly and disruptive. Whether you're facing an unexpected shutdown or require immediate assistance with your process instrumentation, KROHNE's Instant Support Hotline is here to ensure that you receive the assistance you need, precisely when you need it.

For customers enrolled in our premium service level agreements (SLAs), we provide an exclusive support number, ensuring priority access to our expert team. Designed to address the pressing needs of our customers, KROHNE’s Instant Support Hotline provides a direct line of communication to our expert service department. In addition to our Priority Treatment and Express premium services, this dedicated hotline service ensures that customers can reach us promptly, regardless of the time or day. We recognize that plant issues do not adhere to regular working hours, which is why our hotline is available 24/7. Our round-the-clock availability ensures that urgent events receive timely attention and resolution, safeguarding operations and minimizing losses.

Your added value

  • Exclusive support number for premium SLA holders
  • Faster response in the event of downtime
  • 24/7 availability to allow urgent events to be resolved timely

KROHNE Service Top Tips

Would you like to have all the asset-related information on your KROHNE equipment at your fingertips?

Did you know that KROHNE can help you perform cost-effective self-service? Check out our wide range of Installation, Commissioning and Verification (ICV) video tutorials and step-by-step service videos!

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